Learn How we collect, use & protect your personal information

Last updated: Sept 8, 2025

1. Introduction

Brickhouse Creative Resources, LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

Contact Form Submissions: Name, email address, company name, and any messages or project details you share

Email Subscriptions: Email address and any optional profile information

Confidence Call Applications: Business information, project details, budget ranges, timeline requirements, and other qualifying information

PDF Download Requests: Email address and any other information required to access our resources

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through:

Google Analytics: We use Google Analytics to understand website usage, including pages visited, time spent on site, geographic location (general), device information, and referral sources

Website Cookies: Small data files that help improve your browsing experience and analyze website performance

Log Data: IP addresses, browser type, operating system, and access times

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Business Operations

Responding to your inquiries and contact form submissions

Evaluating applications for our confidence calls

Providing requested PDF downloads and resources

Communicating about our services and potential projects

3.2 Marketing Communications

Sending newsletters and marketing updates (with your consent)

Sharing relevant industry insights and company updates

Following up on service inquiries and confidence call applications

3.3 Website Improvement

Analyzing website traffic and user behavior through Google Analytics

Improving website functionality and user experience

Understanding our audience and optimizing our content

3.4 Legal and Administrative

Complying with legal obligations

Protecting our rights and interests

Maintaining accurate business records

4. Confidence Call Qualification Process

Our free 30-minute confidence calls are subject to qualification requirements. When you apply, we review your submission to ensure you:

Are currently operating a business

Are serious about working together on a project

Have the necessary resources and commitment for the proposed work

Please note: Confidence calls are not guaranteed and are provided at our discretion based on these qualification criteria.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

Third-party services that help us operate our website and business (such as email service providers, analytics services)

These providers are contractually obligated to protect your information

5.2 Legal Requirements

When required by law, legal process, or government request

To protect our rights, property, or safety, or that of others

In connection with any merger, sale, or transfer of company assets

5.3 With Your Consent

When you explicitly authorize us to share your information

For purposes specifically disclosed at the time of collection

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Email Communications

You may unsubscribe from our newsletter at any time using the unsubscribe link in our emails

You may request to be removed from all marketing communications by contacting us directly

7.2 Data Access and Correction

You may request access to the personal information we have about you

You may request correction or deletion of your personal information

You may object to certain uses of your information

7.3 Cookies and Analytics

You can control cookie settings through your browser preferences

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:

Contact form submissions: Retained for business relationship duration plus 3 years

Newsletter subscriptions: Until you unsubscribe or request deletion

Confidence call applications: Retained for 2 years for potential future opportunities

Website analytics data: Retained according to Google Analytics default settings (26 months)

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

Our services are operated from the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify users of material changes by:

Posting the updated policy on our website with a new "Last Updated" date

Sending email notifications to newsletter subscribers for significant changes

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.